I paid our property taxes today. On time. With a check written on our checking account.
When we bought this house, we set up an escrow account with the mortgage company so that they would be responsible for paying our property taxes and homeowner's insurance. Our taxes are due in October and April. Last February I got a notice from our town office that our property taxes, that were due last October, had never been paid. Really? Yes, the mortgage company never paid them. Phone call to the town office. Phone call to the mortgage company. Phone call between the two of them to straighten things out. Arrangements were made for the mortgage company to pay the taxes due and the fines that had accrued over five months. A week later I called the town office to see if they had received payment. No, not yet. More phone calls. To say I was upset was an understatement. Finally, the taxes and fines were paid the first week in March.
Then I took back control of paying our property taxes and homeowner's insurance. What mortgage company, you ask? Countrywide. We didn't start with them, but they took over the company we originally contracted with. Over the last months it has become obvious that Countrywide has more problems than not remembering to pay people's property taxes. I'm not worried about our mortgage because the company has tightened its belt and will continue to do business or sell out to another company.
The thing that upset me the most about the late payment of our property taxes was that the town had not been paid what they were due. I apologized to the person at the town office, although she made the point that it wasn't my fault. I wanted her to know that it was important to me that my bills are paid on time, that I take my responsibilities seriously.
I think of this small incident in the context of the current economic crisis. The devil is in the details. If companies cannot manage the small, routine responsibilities, then how can they expect to deal with major operations? I'm not saying that financial institutions should be micromanaged by outsiders. I am saying that they need to start paying attention to how they do business at the most basic level if they plan to survive this recession.
Our country's economy would be in much better shape if banks, investment firms, insurance companies, mortgage brokers, and the federal government exercised fiscal responsibility. There will be huge fines to pay for this mess. Changes must be made. Companies and chief executives must be held accountable.
In recent weeks Suze Orman has appeared on several talk shows. Her mantra is "people before money." If our financial institutions put people before profits, everyone will benefit. If our government puts people first, our country will be strong again. It means we need to change priorities and policies. We can make those changes if we have the courage to put people first.
After watching the third presidential debate tonight, I have hope for the future. I think Barack Obama has the courage to make the tough choices required to put people first in this country. I think he has the ability to lead us in a new direction. I think he knows it will be hard to do the right thing, but he has the integrity to do the job. He has a vision, and I look forward to watching him make it a reality.
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2 comments:
That Suze's a hot ticket isn't she? Scary times....
Sharon,I agree that how a company -- and a country -- handles the little things shows a lot about it. I think that, as a society, we've forgotten that our economy grows from the bottom up, not the top down. I think that's what Suze Orman was talking about, and I think that's what you were talking about when your mortgage company didn't handle your tax payment correctly. It's all about being faithful in the little things as proof that you can handle the bigger things.
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